People-management system for NLB Group, Western Balkans
Client: NLB Group — one of the largest banking groups in South-East Europe
Challenge
The bank's people operations were spread across spreadsheets, email approvals and legacy tools that could not keep pace with a regulated, multi-entity organisation. HR needed a single, secure source of truth for every employee — with the control and traceability a bank requires.
What we built
We designed and implemented a centralised people-management system: unified employee records, organisational structure and positions, leave and absence workflows with multi-level approvals, document management, and management reporting — all with granular role-based permissions, single sign-on and a complete audit trail to satisfy internal audit and compliance.
Outcome
- One secure system replaced manual, email-based HR processes across the organisation
- Managers approve requests and view team data in real time instead of chasing spreadsheets
- Every change is logged and reportable — audit-ready by design
- Delivered on time, with training and hand-over documentation for the HR and IT teams